Western Sydney Care Collective is a whole of system approach designed to enable and support delivery of value-based health care in the community, ensuring health care is value-driven, outcome-focused and patient-centred, provided at the right time and in the right place.
One Western Sydney Health System
Resources are pooled and jointly deployed to deliver the vision of ‘one Western Sydney Health System’. Service gaps are collaboratively commissioned through our strategic commissioning function and through the alignment of resources at Western Sydney Local Health District (WSLHD) resources in order to support the designed pathways of care. Through integrated governance, delegations, shared culture, information sharing, community engagement and communications WSLHD and Western Sydney Primary Health Network (WSPHN) can overcome organisational and professional barriers to integrate and focus care on the individual, family and carers who need that care.
Care Pathway Designs
Through our new way of working together, the Western Sydney Care Collective aims to transform how we approach health care, starting with two innovative approaches:
Value Based Urgent Care
The objective of the Value Based Urgent Care initiative is to reduce the number of non-urgent presentations to Western Sydney Emergency Departments (ED) by providing access to urgent care services at alternative locations. People who would usually present to EDs with a condition that requires urgent treatment, but isn’t life-threatening (Triage 4 and Triage 5) can receive the same level of urgent care that is patient-centred and cost-effective, at the right time and in the right place by attending an Urgent Care Service, not an ED.
This vision for urgent care treatment of patients has been designed in line with the patient care continuum and is divided into four distinct stages:
- Intake and access
- Treatment and referral
- Discharge and ongoing care
Key aspects are:
- Networked approach to provision of Urgent Care Services (UCS), including access to a pooled network of resources and streamline referrals into Healthcare Neighbourhood (HCN) providers
- General capability uplift of primary care skills and infrastructure to support UCS
- Extended hours of operation in comparison to usual care practices
- Rapid access to specialists and community based response teams when required
- Clinical workforce supported Central Intake Line, designed with the primary function of ensuring that patients are assessed by a clinician prior to presenting at an UCS provider (or alternate care provider)
Cardiology in Community
The Cardiology in Community program has been designed to deliver integrated and coordinated care through general practice and the wider healthcare neighbourhood with access to, and support from general practice, specialists, pharmacists and health care tools, to help deliver cardiology care, at the right time, in the right place, the first time.
The pathway will:
- Strengthen participation and screening to improve identification of people at risk of cardiovascular disease, in turn supporting management of heart failure, chest pain and atrial fibrillation
- Enhance the ongoing management and treatment of patients with atrial fibrillation
- Improve access to the Rapid Access and Stabilisation Services (RASS) and enhance stabilisation of patients
- Upskill general practice and enhance capacity for cardiology management
- Reduce the volume of avoidable emergency department (ED) presentations
Mobile Radiology Australia
The Western Sydney Care Collective (WSCC) has partnered with Mobile Radiology Australia (MRA) to provide free diagnostic imaging services to patients across Western Sydney.
The aim of MRA is to reduce the number of patients presenting to the emergency department or other hospital facilities and prevent unnecessary ambulance transfers.
Mobile diagnostic services can be provided in the privacy and comfort of the patient’s place of residence which improves the overall patient experience. MRA provides priority diagnostic imaging services including imaging, reading and reporting.