We are pleased to announce we have launched an Urgent Care Clinician Line, providing Western Sydney general practices fast-track access to book their patients into urgent care services, following a clinical assessment.
The Urgent Care Clinician Line is available to GPs, paramedics, medical staff at emergency departments, and selected virtual support services in Western Sydney. Health professionals can call the Urgent Care Clinician Line on 1800 697 617, Monday to Friday from 8am to 8pm.
Accessing the Urgent Care Clinician Line
Before calling the Urgent Care Clinician Line, patients should be assessed (triaged and receive a preliminary diagnosis) by an eligible clinician against the urgent care criteria and a referral letter should accompany the patient to the urgent care appointment.
“The booking process was magic. The registered nurse who triaged me had not encountered an Urgent Care Service Centre booking to date. I was offered two appointment times at different Urgent Care Service Centres within the hour. We need more of these clinics.”
– NSW Ambulance user of the Urgent Care Clinician Line
Once treated, a patient will be discharged and connected back with their usual GP (via discharge letter and Event Summary uploaded to My Health Record). Please note that urgent care services are not intended or designed to provide chronic and complex care for patients.
For further information about the urgent care patient criteria and the required information to include in the referral letter, please visit Western Sydney HealthPathways. If you require the log in details, please contact the HealthPathways team at healthpathways@wentwest.com.au
Urgent Care Services in Western Sydney
Urgent care services are a free, bulk-billed service that provides short-term episodic care for non-life-threatening conditions such as minor fractures, dislocations, wound management, mild burns and cuts requiring stitches. With a team of highly skilled clinicians, patients can expect quality, local care for a range of urgent, but not life-threatening conditions.
Patients can also access onsite or nearby auxiliary services such as diagnostic imaging, pathology, and pharmacy, providing holistic care for issues that may present.
This service is available directly to patients at the following locations.
Urgent Care Service Centres:
- NAS Advanced Medical Centre in Auburn
- Health Zone Barwell Medical Centre in Castle Hill
- Our Medical Marsden Park
- Rouse Hill Family Medical Practice
Medicare Urgent Care Clinics:
- Rooty Hill Medical and Dental Centre
- Wentworthville Medical and Dental Centre
Patients unable to be treated at an urgent care service include:
- Patients who require an infusion who are aged under 16 years old and over 65 years old
- Patients undergoing chemotherapy
- Patients with cardiac/chest pain, severe abdominal pain and serious breathing difficulties
- Patients with acute mental health episode (due to additional resourcing needed)
You can read more about urgent care services in our region on our Western Sydney Urgent Care webpage.
To book your patient into a local urgent care service, call the free Urgent Care Clinician Line on 1800 697 617 between Monday to Friday, 8am to 8pm.
Information is correct as of 26 October 2023.