Privacy when using our website

This website (“the website”) is owned and operated by WentWest Limited and WentWest Limited will be referred to as “we”, “our” and “us” in this Privacy Statement. By using the website, you agree to this Privacy Statement set out on the website. This Privacy Statement relates to the collection and use of personal information you may supply to us through your conduct within the website.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Statement at any time. This Privacy Statement is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to the website.

Personal information includes information that is capable of identifying an individual and such information is defined by and is the subject to various privacy laws in Australia (“Personal Information”). We recognise the importance of protecting the privacy of information, including Personal Information, collected about visitors to the website. This Privacy Statement explains the manner in which your Personal Information, obtained through the website, will be dealt with. This Privacy Statement will be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

We only collect your Personal Information from the website when you knowingly and voluntarily disclose your Personal Information, for example when you give us your details so that we can contact you. Unless specific exemptions apply, we will seek your consent prior to collecting any information which is sensitive information.

You are not obliged to disclose your Personal Information. However, we may need to collect such information to properly provide you with services or to answer or forward any requests or enquiries that you make. If you disclose your Personal Information, we will use our best endeavours to ensure that your Personal Information is only used in accordance with applicable privacy laws in Australia.

Personal Information that you submit when using the website is used only for the purpose for which you submit the Personal Information (“primary purpose”) or for such other secondary purposes that are related to the primary purpose unless we disclose other uses in this Privacy Statement or at the time of collection of the Personal Information.

Apart from where you have provided your consent or disclosure is necessary to achieve the primary purpose for which your Personal Information was disclosed, we may disclose your Personal Information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. We may also disclose your Personal Information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In those circumstances, we may disclose your Personal Information to those third parties in order to meet your request for goods or services. If we disclose your Personal Information to third parties, we will ensure that those third parties comply with applicable privacy laws in Australia in using your Personal Information.

We strive to ensure the security, integrity and privacy of Personal Information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

We will take all reasonable steps to protect the Personal Information you transmit to us or from our online products and services and will use our best efforts to ensure that your information is secure on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any Personal Information held by us. However, we will not be held responsible for events arising from unauthorised access to your Personal Information.

Cookies are data that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the website to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allow you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our online services via the website.

Copies of correspondence sent from the website, that may contain Personal Information, are stored as archives for record-keeping and back-up purposes only. When this information is no longer needed, we will take reasonable steps to destroy or de-identify Personal Information. We endeavour to keep any Personal Information that we hold about you accurate and up-to-date. However, if at any time you discover that Personal Information held about you is incorrect, you may contact us to request that we correct the Personal Information.

Unless specific exceptions apply, you are entitled to access the Personal Information that we hold about you. If you would like access to your Personal Information we hold about you, please phone us on (02) 8811 7100 or email

We will take all reasonable steps to keep secure any Personal Information which we hold about you. In addition, our employees and the contractors who provide services related to our information systems are obliged to keep your Personal Information secure.

We may provide links to other websites outside of the website, as well as to third party websites. These linked sites are not under our control, and we will not accept responsibility for the content of those websites or the conduct of companies linked to those web sites. Before disclosing your Personal Information on any other website, we recommend that you read the terms and conditions of use and privacy statement of the relevant website very carefully.

If we become aware of any ongoing concerns or problems with the website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to this Privacy Statement or our Privacy Policy, or you have a problem or complaint, please phone us on (02) 8811 7100 or email You can also complete our online feedback form.

Privacy Policy – External Use

WentWest Limited is committed to protecting privacy when collecting and handling personal information. For further information please see our Privacy Policy. Should you have any further queries, concerns or complaints relating to how we have handled your privacy, please phone us on (02) 8811 7100 to speak with the Privacy Officer or email