We are uniquely positioned to improve the efficiency and effectiveness of the health system and improve coordination of care to ensure patients get the right care, in the right place, at the right time. 

Our Commissioning Framework​

Commissioning refers to a continuous cycle of developing and implementing health services based on a rigorous process of planning, procurement, monitoring and evaluation.

In line with both government and community expectation of accountability and transparency, our commissioning approach has moved to an outcomes-based focus. Outcomes-based commissioning is a way of paying for health and care services based on rewarding the outcomes that are important to the people using them.

The Commissioning Framework is designed to enhance service delivery and patient outcomes in Western Sydney. The framework guides us to effectively and efficiently meet community health needs through integration, building our partnerships and advocacy.

Our Commissioning Framework Objectives

Our Commissioning Framework objectives include:

  • Support better health outcomes for the community.
  • Address identified needs for target groups and target areas.
  • Enable, enhance, and evaluate service delivery.
  • Co-design services with consumers, providers and experts to deliver on the Quadruple Aim.

The Commissioning Framework is delivered through a three-phase process under which all commissioning activity and decision-making takes place. We use the National PHN Commissioning Model that was developed by the Department of Health in 2016.

  • Strategic Planning involves undertaking assessment of population needs, collaboration with partners and annual planning.
  • Procuring Services involves designing and contracting services and shaping the structure of supply to address gaps and strengthen service delivery.
  • Monitoring and Evaluation involves managing performance and evaluation of contract holders and determining effectiveness of program delivery.


Local organisations and health care providers are invited to apply for our tenders, grants and other opportunities, which respond to identified needs in Western Sydney. To view our latest tenders, visit the TenderLink portal.

Current Tenders

This Expression of Interest is issued as part of the procurement process for the Central Intake Line. 

The Central Intake Line (CIL) is a central provider and gatekeeper for access to the Urgent Care Services (UCS). The CIL is responsible for taking calls from providers and the public for urgent care conditions, classifying and directing patients accordingly through a phone line and integrated web-based platform, access via the CIL is the primary referral pathway into the UCS. The CIL is envisioned to be the singular point of access for a number of health, social and support services across Western Sydney. A core component of Value Based Urgent Care will be the CIL. 

The Central Intake Line is key to the success of Collaborative Commissioning which is a whole of system approach, designed in partnership with Western Sydney Local Health District, NSW Health and the Stronger Community Cluster, to enable and support delivery of value-based, patient-centred health care in the community. It aims to incentivise integration across the entire continuum of care, and embed local accountability for delivering value-driven, outcome-focused, and patient-centred health care.

For further information and to apply for this tender, please visit TenderLink or Australian Tenders.

This EOI closes at 2:00pm AEST Monday 22 March.