Urgent Care Services are available in multiple locations across Western Sydney to help the community access the right care at the right time.

What are Urgent Care Services?

Urgent Care Services are designed to help you access urgent care when you need it. 

Urgent care is for all those things that need urgent medical attention but aren’t life-threatening, and you don’t need to go to the emergency department. Urgent Care Services aren’t like your usual GP and they’re not emergency departments. 

What do Urgent Care Services Treat?

Urgent Care Service centres provide medical care for:

  • Suspected fractures, sprains and dislocations
  • Wound management and cuts requiring stitches
  • Bites
  • Minor burns 
  • Removal of foreign objects from skin, eyes and ears

NSW Health Urgent Care Services

NSW Health Urgent Care Services provide free treatment when you are not feeling well or have a minor injury. They are not for serious injury or illness. Trained medical staff will help you get the treatment you need faster and keep our busy emergency departments free for those with a serious injury or illness.

NSW Health Urgent Care Services are open 8am to 8pm, seven days a week, including public holidays. Call healthdirect on 1800 022 222 to speak to a nurse who will assess your situation and book you into a NSW Health Urgent Care Service if needed or direct you to the right care for your health needs.

There are two NSW Health Urgent Care Services open in Western Sydney: 

  • NAS Advanced Medical Centre in Auburn
  • Health Zone Barwell Medical Centre in Castle Hill

Medicare Urgent Care Clinics

In the 2023-24 May budget, the Australian Government rolled out 58 Medicare Urgent Care Clinics. The 2024-25 May budget announced a further 29 Medicare Urgent Care Clinics, investing $227.0 million so more Australians in more locations can walk in and get the urgent care they need and take the pressure off busy hospital emergency departments.

Medicare Urgent Care Clinics (UCCs) are staffed by highly trained medical professionals and provide free (bulk billed) urgent health care.

Medicare UCCs provide culturally safe, equitable and accessible care to all people, including vulnerable and young people. Being a bulk billed service, Medicare UCCs offer another option for patients who may not be able to afford urgent care.

You do not need an appointment or referral. You can walk in and wait to be seen. They are open for extended hours.

Medicare Urgent Care Clinics are open 8am to 8pm, seven days a week, including public holidays.

There are now two Medicare Urgent Care Clinics open in Western Sydney:

  • Rooty Hill Medical and Dental Centre
    Ground Floor, 31 Rooty Hill Road, Rooty Hill NSW 2766
  • Wentworthville Medical and Dental Centre
    122-128 Station Street, Wentworthville NSW 2145

For more information about when to visit a Medicare Urgent Care Clinic, there are translated posters with additional detail available below. 

Western Sydney Urgent Care Line

We have transitioned our Urgent Care Line to healthdirect.

If you need medical attention but you’re not sure how bad it is, call healthdirect on 1800 022 222.  

A healthdirect nurse will answer your call, ask some questions and then book you into a free Urgent Care Service if needed, or direct you to the right care for your health needs.

Progressing Health Now

Find out more about our other Services and Programs available for Western Sydney community members.

Information on this page is correct as of 11:50am AEST Monday 1 July 2024.