Urgent Care Services are available in multiple locations across Western Sydney to help the community access the right care at the right time.

What are Urgent Care Services?

Urgent Care Services are designed to help you access urgent care when you need it. 

Urgent care is for all those things that need urgent medical attention but aren’t life-threatening, and you don’t need to go to the emergency department. Urgent Care Services aren’t like your usual GP and they’re not emergency departments. 

What do Urgent Care Services Treat?

Urgent Care Service centres provide medical care for:

  • Suspected fractures, sprains and dislocations
  • Wound management and cuts requiring stitches
  • Bites
  • Minor burns 
  • Removal of foreign objects from skin, eyes and ears

Western Sydney Urgent Care Service Centres

Western Sydney Care Collective (WSCC) is a whole system approach, designed to enable and support the delivery of value-based health care in the community. This ensures that health care is outcome-focused and patient-centred, and provided at the right time, in the right place. By providing access to urgent care services at alternative locations, WSCC aims to reduce the number of non-urgent presentations to Western Sydney emergency departments (ED). People who would usually present to EDs with a condition that requires urgent treatment, but isn’t life-threatening (Triage 4 and Triage 5), can receive the same level of care that is patient-centred and cost-effective by attending an Urgent Care Service.

Urgent Care Service centres are open 8am to 8pm, Monday to Friday, excluding public holidays.

A booking is required before you attend an Urgent Care Service. Call the Urgent Care Line on 1800 371 372 so that they can assess your situation and book you into an Urgent Care Service if needed. 

There are four locations open in Western Sydney:

  • NAS Advanced Medical Centre in Auburn
  • Health Zone Barwell Medical Centre
  • Our Medical Marsden Park
  • Rouse Hill Family Medical Practice

Medicare Urgent Care Clinics

The Australian Government has commenced in the rollout of a number of Medicare Urgent Care Clinics (UCCs) across New South Wales. In the 2023-24 May Budget, the Australian Government announced $358.5 million over five years from 2022-23 to establish 58 Medicare UCCs across the country. 

Medicare UCCs are staffed by highly trained medical professionals and provide free (bulk billed) urgent health care.

Medicare UCCs provide culturally safe, equitable and accessible care to all people, including vulnerable and young people. Being a bulk billed service, Medicare UCCs offer another option for patients who may not be able to afford urgent care.

You do not need an appointment or referral. You can walk in and wait to be seen. They are open for extended hours.

Medicare Urgent Care Clinics are open 8am to 8pm, seven days a week, including public holidays.

There are now two Medicare Urgent Care Clinics open in Western Sydney:

  • Rooty Hill Medical and Dental Centre
  • Wentworthville Medical and Dental Centre

For more information about when to visit a Medicare Urgent Care Clinic, there are translated posters with additional detail available below. 

Western Sydney Urgent Care Line

If you need medical attention but you’re not sure how bad it is, call the Urgent Care Line on 1800 371 372.

With one quick free phone call, they’ll assess the situation and book you into a free Urgent Care Service if needed.

The Urgent Care Line is available Monday to Friday from 8am to 8pm, except on public holidays.

Progressing Health Now

Find out more about our other Services and Programs available for Western Sydney community members.