MyMedicare is a new voluntary patient registration model which aims to strengthen the relationship between patients, their general practice, GPs and primary care teams.
About MyMedicare
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers.
MyMedicare aims to strengthen the relationship between patients and their primary care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice.
Registration in MyMedicare is voluntary for patients, practices and providers. Eligible practices can register for MyMedicare and begin enrolling eligible patients.
Benefits of MyMedicare for general practice
There are several benefits of MyMedicare for general practice including:
- Access to more information about regular patients, enabling tailored services to fit individual patient needs
- MBS-funded longer telephone consultations (levels C and D) for registered patients
- Access to the triple bulk-billing incentive for longer MBS telehealth consultations (levels C, D and E) for registered patients aged under 16 years, pensioners and Commonwealth concession card holders
- The ability to generate lists of the practice’s registered patients with a view that allows integration of registration information with practice software, reduce administrative burden and give GPs access to their registered patient lists directly
- New blended funding payments will be available to registered practices and providers
- From 1 July 2025, changes to Chronic Disease Management (CDM) MBS items will support the continuity of care for people with chronic and complex conditions
- The General Practice Aged Care Incentive will be available to registered practices and providers
Benefits of MyMedicare for patients
Patient registration is now available to Australians with a Medicare card or Department of Veterans’ Affairs (DVA) Veteran card. Patients will be able to register in person at their chosen practice or online through their Medicare online account. MyMedicare patients will have access to:
- Greater continuity of care with their registered practice, improving health outcomes
- Longer MBS-funded telephone calls with their usual general practice
- Triple bulk-billing incentive for longer MBS consultations (Levels C, D and E) for children aged under 16 years, pensioners and concession card holders
Practice Registration Process
To be eligible for MyMedicare, general practices must provide Medicare-funded services and be registered in Provider Digital Access (PRODA), to Health Professional Online Services (HPOS), and the Organisation Register. In addition, they must have at least one eligible GP, and be accredited or for non-traditional practices seek exemption by 31 December 2026. For full details, visit our MyMedicare and Accreditation webpage.
Before starting the registration process, please view the MyMedicare Readiness Checklist for General Practice and MyMedicare Organisation Registration Guide for General Practice. These resources will provide you with a list of required information, instructional videos and slides to assist you in completing registration.
To register for MyMedicare and gain access to the patient registration platform in HPOS, the following steps must be completed:
- Link your organisation in PRODA to HPOS
- Access the Organisation Register in HPOS to register your practice and link your eligible health care providers
- Add MyMedicare to ‘My Programs’ in HPOS
- Ensure practice staff have appropriate delegations to access MyMedicare on HPOS
For more information about MyMedicare registration and MyMedicare Incentive, visit Service Australia’s MyMedicare webpage.
Patient Registration - Consent and Record Keeping Requirements
Patients aged 14 years and over must provide consent when registering in MyMedicare. Consent for MyMedicare for patients under 14 is required by a parent or guardian.
Under current MyMedicare policy, staff at aged care facilities or treating doctors are not permitted to complete and sign the MyMedicare registration form on behalf of the patient.
If a patient is incapable of providing consent, a signed consent form from a responsible person is required to ensure compliance with audit and privacy standards. A responsible person refers to an adult who is accompanying the patient or responsible for their care. This may include a parent, guardian, a person with POA or guardianship authority, authorised representative or the patient’s next of kin.
To register a patient with MyMedicare a practice must declare that the individual providing consent has signed and completed an authorised Patient Registration form, and the practice will retain a copy of this form for compliance of record keeping obligations in accordance with federal, state and territory legislation applicable to their practice. A practice also declares that the information provided is true and correct, and they understand that giving false or misleading information is a serious offence.
Only the authorised MyMedicare Registration form available online at the Department’s website can be used to register a patient in MyMedicare. This form is available at here.
How we can support your practice with MyMedicare
Our Primary Care Delivery team can support you and your practice with registration and meaningful use of the MyMedicare Voluntary Patient Registration system. Our team can provide assistance by:
- Providing an in-depth overview of the benefits and features of MyMedicare
- Helping to review your practice eligibility for MyMedicare and provide step-by-step guidance
- Assisting with the MyMedicare registration process – at a time that is convenient to your practice schedule
- Identifying patients who would benefit from MyMedicare using various tools
- Providing resources to support and increase awareness about MyMedicare amongst staff and patients
- Providing support to incorporate MyMedicare into daily practice workflows and functions
Practices and providers are encouraged to contact our team if they need further information on eligibility or registration. You can contact your WentWest Practice Development Coordinator/Facilitator directly or email support@wentwest.com.au
Resources and More Information
Practice resources
We have developed the following resources for health professionals and general practices:
- MyMedicare Patient Registration Guide
- MyMedicare One Page Patient Registration Guide
- MyMedicare Readiness Checklist for General Practice
- MyMedicare Organisation Registration Guide for General Practice
- CAT4 – Mastering MyMedicare
- Best Practice – Identify and flagging patient for MyMedicare
- Medical Director – Identify and flagging patient for MyMedicare
- GoShare – Inviting patients to MyMedicare
- Cubiko – Identify and flagging patient for MyMedicare
The Department of Health and Aged Care has developed the following resources for health professionals and general practices:
- Community information kit for MyMedicare
- FAQs on MyMedicare practice registration
- FAQs on MyMedicare patient registration
- Registering in MyMedicare – patient factsheet
- MyMedicare DL brochure
- MyMedicare patient registration form
- MyMedicare GP toolkit
- MyMedicare Webinars Updates for General Practice
- MyMedicare Poster 1
- MyMedicare Poster 2
- Social tiles to promote MyMedicare
- MyMedicare DL brochure
MyMedicare eLearning modules are now available for health professionals:
- Overview of MyMedicare – eLearning Modules
- Managing patient registrations for MyMedicare – eLearning Modules
Services Australia has developed the following resources for health professionals:
Infographics
- Checklist and steps to register for MyMedicare on the Organisation Register
- MyMedicare – Medicare Benefits Schedule (MBS) Item information
- Health Professional Online Services (HPOS) messages for organisations registered with MyMedicare
- Organisation Register – PRODA Attributes at a Glance
- Getting ready for MyMedicare if you are an Aboriginal Community Controlled Health Service (ACCHS) or Aboriginal Medical Service (AMS)
Simulations
Patient resources
- Introducing MyMedicare factsheet
- MyMedicare brochure
- Easy read: What is MyMedicare and how to sign up
- FAQs on MyMedicare for patients
- Introducing MyMedicare video (available in different languages)
- Registering in MyMedicare video (available in different languages)
Additional support
For more information and support, please contact the following teams. Details are in Australian Eastern Standard Time (AEST).
| Contact | Details |
|---|---|
| Provider Digital Access (PRODA) | Phone: 1800 700 199 and select option 1
Available Monday to Friday, 8am to 5pm |
| Services Australia – Health Professional Online Services (HPOS) | Phone: 132 150 and select option 6 Available Monday to Friday, 10am to 7pm |
| Services Australia – Medicare Provider Enquiries (Medicare Program) | Phone: 132 150 and select option 2 Register enquiries from 8:30am to 5pm local time |
| Services Australia – Incentive Program | Phone: 1800 222 032 Available Monday to Friday, 8:30am to 5:00pm ACST |
| Virtual Support team – Western Sydney Primary Health Network | Phone: 02 8811 7100 and select option 2 Email: support@wentwest.com.au Available Monday to Friday, 9am to 5pm |
Information is correct as of 14 May 2025.