We assist primary health care providers to understand and make meaningful use of digital health.

Supporting Health Professionals

The Australian digital health environment incorporates several digital infrastructure and technologies at national, state, regional and organisation levels.

Our Practice Development Coordinators provide general practice support for all aspects of digital health, including:

SafeScript NSW provides prescribers and pharmacists with real-time information about a patient’s prescribing and dispensing history for certain high-risk medicines, known as monitored medicines. This information helps to improve clinical decision-making and keep patients safe.

Prescribers or pharmacists who have registered for the SafeScript NSW system and using integrated clinical software will receive a pop-up notification on their desktop warning them when a high-risk scenario is detected within the database. Prescribers and pharmacists can click on the notification to access the SafeScript NSW portal to view the patient’s full monitored medicine history.

Learn more about SafeScript NSW and register to start using this system.

MBS telehealth items are available to providers of telehealth services for a wide range of consultations. All Medicare eligible Australians can now receive these services. 

Visit our COVID-19 MBS Telehealth webpage for more information.

Commonwealth legislation now recognises an electronic prescription as an optional, alternative legal form to paper prescription for prescribers (including doctors, dentists, optometrists, midwives and nurse practitioners, excluding veterinarians) and their patients by which medicines can be supplied under the Pharmaceutical Benefits Scheme (PBS). Paper and electronic prescriptions will meet the relevant Commonwealth and State and Territory legislation. 

Patients may choose to have a new prescription in electronic prescription or paper form and must have an individual healthcare identifier (IHI) to participate (individuals enrolled into Medicare or Department of Veterans’ Affairs (DVA) will already have an IHI).

Find out more about Electronic Prescriptions on our webpage.

We are working with the Australian Digital Health Agency (ADHA) to support the My Health Record adoption and embed My Health Record use and awareness across health care providers in Western Sydney.

Find out more information on My Health Record on our dedicated webpage or visit myhealthrecord.gov.au

The PIP eHealth Incentive aims to encourage practices to keep up-to-date with digital health and adopt new digital health technology as it becomes available.

The Practice Incentive Program (PIP) Quality Improvement (QI) Incentive has been temporarily amended to provide greater support to general practice business continuity and ensure patients keep access to essential face-to-face care during the COVID-19 pandemic. GP Practices that open for face-to-face services for a minimum of four hours a day (or for part time practices for an average of 50% of their normal practice opening hours) will have their next two Practice Incentive Program Quality Improvement (PIPQI) payments doubled. Find out more on the Department of Health website

This electronic messaging software enables health professionals to send and receive sensitive or confidential documents electronically and securely. It is simple, easy to use and saves time and money.

A range of secure messaging products is available, including Medical-Objects, Argus and HealthLink.

We work with general practices to improve the quality of their patient data. This enhances outcomes for the practice and patients but also informs our population health planning.

Western Sydney GPs can now access their patients’ discharge summaries from public hospitals in Western Sydney via their clinical system through secure messaging.

To register to receive electronic discharge summaries please contact your Practice Development Coordinator or our Helpdesk on 8811 7117.

The Lumos program is a partnership between us and the NSW Ministry of Health.  The program links de-identified patient records from general practices with NSW Health records, to map patient journeys across the NSW health system. Lumos generates new insights to improve health services and patient outcomes across the state.

More information about the Lumos Program is available on our dedicated webpage.

Additional Digital Health Enablers

These enablers offer local health care providers and community members streamlined access to information which aims to improve the efficiency and effectiveness of care, offering unique features to support enhanced care and work together to support a more coordinated system.

Progressing Health Now

Find out more about other Programs and Priorities for Western Sydney.