Working and engaging with local consumers, carers, providers and many community organisations, we seek to provide free access to psychological and psychiatry services for people experiencing hardship within the Western Sydney region.
Mental Health Support During COVID-19
During this time we encourage you to reach out to the support available to you.
For immediate crisis support call Lifeline on 13 11 14 or the Mental Health Line on 1800 011 511 and in an emergency, always call triple zero (000).
Programs and Services
Some of the mental health care services that we commission include:
Mental health directories and referral services
Online directories and referral numbers are available to connect our community to mental health services in Western Sydney. These types of services include:
Headstart is an online platform designed to help people aged 12 years and over navigate the mental health care system. Individuals or those who are caring for someone experiencing mental health issues can access information on a range of services in Western Sydney based on their mental health needs, age, cultural background, level of need, and location.
Find out more about Headstart to easily locate the right mental health service for your patients.
Head to Health provides people with access to online resources, phone services and face-to-face consultations.
Clients will be connected with a trained health professional who can help identify the support they need and develop a package of services that respond to their individual situation.
People can call Head to Health on 1800 595 212 from 8.30am to 5pm, Monday to Friday (except public holidays) to talk to a mental health professional.
Walk-in services are available via the Head to Health hubs in Western Sydney:
- Seven Hills: 29/20 Tucks Road, Seven Hills, NSW – provided by Neami
- Parramatta: 1/146 Marsden Street, Parramatta, NSW – provided by Uniting
A referral or an appointment is not required.
For more information visit our Head to Health webpage.
Youth mental health
Youth Mental Health services reduce the impacts of mental health in young people aged 12-25 years. These services are youth-friendly, accessible, consistent and seamless, and aim to improve the ongoing mental health, social wellbeing, lifestyle and physical health of young people in Western Sydney. Some of the Youth mental health services that we commission are:
An early intervention program for young people aged 12-25 years providing access to support and information for a broad range of concerns including mental health, physical or sexual health, drugs and alcohol and counselling services. We commission three locations in Western Sydney – Mount Druitt, Parramatta and Castle Hill.
A recovery-based service designed for young people who have experienced their first psychotic episode or are at high risk of experiencing psychosis. The service supports young people and their families in many aspects of a young person’s life. Health professionals can download the referral form online. For more information visit the headspace website.
This program assists young people aged 12-25 years old residing in Blacktown, Cumberland, Parramatta and The Hills Shire Local Government Area’s who have, or at risk of developing severe mental illness and can be supported in the primary care setting. The program leverages off existing links of community partners, recovery-based approach with wrap-around services, as well as mental health education and support to GPs and school counsellors.
Read Jayda’s story.
Low-intensity services provide public information, self-help strategies, digital and phone-based mental health services as well as group, peer and GP support. The low needs services we commission are:
The Shed offers a supportive environment for disadvantaged men and women, providing assistance with mental, physical and emotional wellbeing, connecting people to mental health, Centrelink, housing, legal and therapeutic services. With a focus on supporting people from Aboriginal and Torres Strait Islander backgrounds, everyone is welcome. A referral is not required. Call 1300 550 099 or visit The Shed website for more information.
Read Luke’s story.
Provides mental health education programs to people living with mental health conditions, as well as carers, families, friends, workers or volunteers in the mental health and community sector.
Providing person-centred mental health support to aged care residents by matching their unique needs to qualified, specialist mental health clinicians.
These interventions can assist residents who may be experiencing mild to moderate mental health concerns presenting as:
- chronic pain
- grief and loss
- adjustment issues
- difficulty coping with illness
- functional decline or sensory loss.
Read Lionel’s story.
Moderate intensity services are face-to-face services that expand on the above low needs services. They include psychological services and clinician-assisted, digital mental health service and GP support. The medium needs services we commission are:
Greater Western Aboriginal Health Service provides mental health support to Aboriginal and Torres Strait Islander peoples with complex needs that require services from a number of agencies. A referral is not required and access is available by calling 8724 6300.
There is a range of drug and alcohol services funded by us as the Western Sydney Primary Health Network (WSPHN) and NSW and Commonwealth Governments. The services funded by WSPHN can be found on the Alcohol and Other Drugs webpage as well as in Western Sydney HealthPathways (for health professionals).
To support these priority areas, we have partnered and commissioned services that help a range of people with low to high mental health needs, with many of these services being free and easy to access.
Primary mental health care service delivery is moving towards a ‘stepped care’ approach as part of the reforms implemented by the Department of Health (DoH). This approach will support clients access services based on their needs, at the right time.
It is about ensuring that people can access the most appropriate services for their mental health needs at any given time— including the ability to step up and step down to different levels of care as they move along their recovery journey.
Primary Mental Health Care gives priority to people who live in WSPHN region who are:
- Patients who are low-income earners or experiencing financial hardship
- Aboriginal and/or Torres Strait Islander
- People at risk of suicide
- Children and young people
The referral form is available online or in Best Practice and MedicalDirector and should be sent via HealthLink (Electronic Data Interchange: wntwstmh) or faxed to our secure number 8208 9941. For more information, health professionals can visit our Primary Mental Health Services webpage, call 8811 7100 or email email@example.com
Read Naomi’s story.
High intensity services are multi-agency care services that expand on the above low and medium needs services. They include coordinated multi-agency support, psychiatric support, mental health nurse services and acute care and hospital-based services. The high needs services we commission are:
These programs are for clients who are experiencing severe and complex mental health concerns who require substantial psychosocial support for daily living. In July 2019, Western Sydney Partners in Recovery (WSPIR) transitioned to the National Psychosocial Support (NPS) program.
Health professionals can find out more about these programs and how to refer clients by visiting our Severe and Complex Mental Health webpage.
This program focuses on strengthening coordination, referral pathways and connections between Culturally and Linguistically Diverse (CALD) residents in Western Sydney, health professionals and community services. With a diverse team of bilingual mental health workers, this program can help navigate the mental health system and provide emotional support while assisting with referrals and treatments.
The brochure is available online for more information.
Run by the NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) delivers psycho-education and lifestyle/wellbeing group interventions for four prominent cultural groups within Western Sydney – Hazara, Tamil, South Sudanese and Arabic. The program aims to identify the signs of emotional distress, develop coping strategies, develop supportive relationships, break social isolation and reduce the stigma associated with seeking mental health assistance.
To enquire more about this program contact STARTTS on 9646 6700.
Read more about this program in the words of their clients and staff:
Health care professionals can access the referral form on our website.
Read Claire’s story.
A pilot program in Western Sydney, this program addresses the specific need of LGBTQI+ clients having limited access to specialised psychosocial support due to limited understanding of LGBTQI+ issues and limited ability for mainstream services to provide culturally sensitive and trauma-aware services for the LGBTQI+ community.
Through one-on-one support and group interventions, the program assists people who identify as LGBTQI+ with refugee and asylum seeker backgrounds through building strength and resilience, with a focus on promoting self-help, support and the development of sustainable social support.
Read Anita’s story.
The program allows people experiencing psychological distress to access timely and responsive support from trained, non-clinical health professionals. Safe Space promotes wellbeing through a community-centred approach to suicide prevention, and offers an alternative to emergency department presentation for people experiencing psychological distress and suicidality.
Safe Space will be open on Wednesday to Saturday from 3pm to 9pm at 24 Panorama Parade, Blacktown. For more information on this program please visit the Stride website.
Pregnancy and parenthood can put significant stress on new parents. It isn’t uncommon for anxiety and depression to disrupt parent-baby relationships, wellbeing and family life.
St John of God, Raphael Services, is offered in Blacktown, Mount Druitt and Stanhope Gardens to provide specialist mental health care for families in the perinatal and infancy stages with a significant mental health concern. Raphael Services offers vital early-intervention counselling, therapy, support, provision of parallel treatment or assistance with onward referral to enable mums and dads to thrive emotionally, physically and as a family.
For more information call them on 1800 292 292.
People who have attempted suicide or experienced a suicidal crisis often experience severe distress in the days and weeks immediately afterwards, and they are at high risk of attempting again.
Beyond Blue developed The Way Back Support Service to support them through this critical risk period.
A Support Coordinator contacts the person within one business day of receiving their referral and tailors a program for up to three months after discharge from hospital. This program is built on personal connection and integration with community services.
We have commissioned Neami National to establish The Way Back Support Service in Western Sydney.
WSPHN is a proud partner of Head to Health. Can’t find what you’re looking for? Head to Health can help you find free and low-cost, trusted online and phone mental health resources. Visit headtohealth.gov.au
Working towards a collaborative approach to improving health outcomes, we held our inaugural Connections Conference in 2017 where over 300 attendees discussed topics including linking services, supporting people with complex needs and accessing help in the digital age. A key topic was youth mental health concerns and suicide prevention strategies.
Progressing Health Now
Find out more about other Programs and Priorities for Western Sydney.