Working and engaging with local consumers, carers, providers and many community organisations, we seek to address identified service gaps and areas of need across Western Sydney to improve the accessibility of mental health services to those experiencing mental health challenges in its many forms.

Mental Health Support During COVID-19

During this time we encourage you to reach out to the support available to you. 

For immediate crisis support call Lifeline on 13 11 14 and in an emergency, always call triple zero (000).

Connecting Mental Health Care

WentWest as the Western Sydney Primary Health Network (WSPHN) commissions a number of mental health services within Western Sydney informed through a comprehensive Needs Assessment and resulting Regional Plan. Forming part of its Primary Mental Health Care Services portfolio, commissioned services include support for mental health, suicide prevention and drug and alcohol services and are based around eight priority areas, encompassing:

  • Low intensity mental health services
  • Youth mental health services
  • Psychological therapies for under-serviced and hard to reach groups
  • Psychological therapies for under-serviced and hard to reach groups
  • Mental health services for people with severe and complex mental health concerns, including care packages
  • Community-based suicide prevention activities
  • Aboriginal and Torres Strait Islander mental health services
  • A stepped care approach
  • A regional mental health and suicide prevention plan

Programs and Services

To support these priority areas, we have partnered and commissioned services that help a range of people with low to high mental health needs, with many of these services being free and easy to access without the need of a referral from a health professional. Our Stepped Care Model approach connects primary mental health care with Western Sydney community members and helps health professionals find the right care by determining the service level required.

Low needs

Low-intensity services provide public information, self-help strategies, digital and phone-based mental health services as well as group, peer and GP support. The low needs services we commission are:

The Shed offers a supportive environment for disadvantaged men and women, providing assistance with mental, physical and emotional wellbeing, connecting people to mental health, Centrelink, housing, legal and therapeutic services. With a focus on supporting people from Aboriginal and Torres Strait Islander backgrounds, everyone is welcome. A referral is not required. Call 1300 550 099 or visit The Shed website for more information.

Provides mental health education programs to people living with mental health conditions, as well as carers, families, friends, workers or volunteers in the mental health and community sector. Find out more information on our Western Sydney Recovery College webpage.

Free counselling service for people who are at risk or have experienced the symptoms of distress or mild symptoms of mental health such as anxiety or depression. This service doesn’t require a referral and is available 24 hours a day, seven days a week. Call 1300 096 273 to speak to a counsellor or visit Connections Western Sydney Helpline website.

A free interactive app that provides mental health, drug and alcohol information and services in Western Sydney, with many services available 24 hours a day. The app is available to community members and health professionals. Go to the MindGuide website for more information.

Medium needs

Medium intensity services are face-to-face services that expand on the above low needs services. They include psychological services and clinician-assisted, digital mental health service and GP support. The medium needs services we commission are:

Greater Western Aboriginal Health Service provides mental health support to Aboriginal and Torres Strait Islander peoples with complex needs that require services from a number of agencies. A referral is not required and access is available by calling 8724 6300.

Provides access to appropriate psychological services for people who require areas of expertise for their mental health care and experience financial barriers accessing these services. On referral from a GP, psychological sessions are provided from an experienced mental health professional. The referral form is available online or in Best Practice and MedicalDirector and should be sent via HealthLink (Electronic Data Interchange: wntwstmh) or faxed to our secure number 8208 9941. For more information, health professionals can visit our Primary Mental Health Services webpage, call 8811 7100 or email

To assist people living in Western Sydney who may be experiencing mental health concerns due to the recent bushfires in NSW, access to psychological services are now available through the Primary Mental Health Care program. A GP referral is required. The referral form is available online, in Best Practice or Medical Director and should sent via HealthLink (Electronic Data Interchange:  wntwstmh) or faxed to our secure number 8208 9941. For more information, health professionals can visit our Primary Mental Health Services webpage, call 8811 7100 or email

A specialist service to mums, dads and families who are experiencing anxiety, depression and other mental health issues during pregnancy and following childbirth (the perinatal period). GPs can access the referral form from the St John of God Raphael Services website. Call 1800 292 292 for more information.

There is a range of drug and alcohol services funded by us as the Western Sydney Primary Health Network (WSPHN) and NSW and Commonwealth Governments. The services funded by WSPHN can be found on the Alcohol and Other Drugs webpage as well as in Western Sydney HealthPathways (for health professionals).

An early intervention program for young people aged 12-25 years providing access to support and information for a broad range of concerns including mental health, physical or sexual health, drugs and alcohol and counselling services. We commission three locations in Western Sydney – Mount Druitt, Parramatta and Castle Hill – and health professionals can download the referral form online. For more information visit the headspace website.

We’ve commissioned CALD service providers to deliver psychoeducation and lifestyle/wellbeing group interventions for cultural groups Hazara, Tamil, South Sudanese and Arabic and community members. Designed to enable CALD community members to better identify signs of distress in themselves and develop appropriate coping strategies. The groups assist with reducing the stigma associated with seeking mental health assistance and increase knowledge and access to a variety of mental health services. Health professionals can access more information on NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) and the referral form in the Western Sydney HealthPathways website.

High needs

High intensity services are multi-agency care services that expand on the above low and medium needs services. They include coordinated multi-agency support, psychiatric support, mental health nurse services and acute care and hospital-based services. The high needs services we commission are:

With the aim to provide early intervention strategies to decrease crisis presentations, this service supports GPs by providing a psychiatrist, peer support worker and support coordinator into the general practice setting to help with people who experience chronic mental health issues. Only participating practices can make referrals into this service. To find out more, contact Flourish Australia on 9393 9000.

Hospital to Home supports people who have severe and complex mental health concerns and have been hospitalised after self-harm or attempted suicide. The service provides assistance and support to safely transition from hospital back into their home and community. Referrals are made from the mental health units at Blacktown and Cumberland Hospitals. For more information, visit the One Door Mental Health website.

A recovery-based service designed for young people who have experienced their first psychotic episode or are at high risk of experiencing psychosis. The service supports young people and their families in many aspects of a young person’s life. Health professionals can download the referral form online. For more information visit the headspace website.

The program is for clients experiencing severe and complex mental health concerns who require substantial psychosocial support for daily living and in July 2019 was changed from Western Sydney Partners in Recovery (WSPIR) to the National Psychosocial Support Measures (NPS) program. Health professionals can find out more about the program and how to refer clients by visiting our Severe and Complex Mental Health webpage.

WSPHN is a proud partner of Head to Health. Can’t find what you’re looking for? Head to Health can help you find free and low-cost, trusted online and phone mental health resources. Visit

Connections Conference

Working towards a collaborative approach to improving health outcomes, we held our inaugural Connections Conference in 2017 where over 300 attendees discussed topics including linking services, supporting people with complex needs and accessing help in the digital age. A key topic was youth mental health concerns and suicide prevention strategies.

Progressing Health Now

Find out more about other Programs and Priorities for Western Sydney.