Annual Review 2021/22: Impact

We are delighted to share our 2021/22 Annual Review: Impact.

Working closely with more than 6,000 medical, allied health, nurses and primary care support staff, across 700 private and not-for-profit organisations, WentWest, the Western Sydney Primary Health Network, has made more impact this year than ever before. invested over $36.5 million into local commissioned care providers to support our community, with almost two-thirds spent on mental health care services. We have continued to support our community and providers to adapt to the challenges of COVID-19 and expanded our portfolio and partnerships across sectors to build more holistic, person-centred programs.

This year, we have consistently set out to innovate and lead the development of integrated, scalable models, advocate for and support change, and influence the evolving national and state reform agendas. The theme of this Annual Review, Impact, tells WentWest’s story, not just for this year, but as we celebrate all that we have achieved over the past two decades.

Key achievements this year include:

• Supported 348 general practices and 64 residential aged care facilities in Western Sydney
• Begun the successful roll-out of our Urgent Care Service centres under the Western Sydney Care Collective (WSCC) program
• Onboarded 23 Patient Centred Medical Homes to WSCC’s Cardiology in Community pathway
• Supported 275 families under the multi-agency Kids Early Years (KEYS) Network program
• Co-facilitated the Primary Care Leader’s Summit with Consumer’s Health Forum of Australia and the PHN Cooperative
• Provided mental health care for over 7,000 community members
• Selected to conduct the international Patient-Reported Indicator Survey report on behalf of the Australian Commission on Safety and Quality in Health Care (ACSQHC)

We have progressed multi-agency initiatives to advance system reform and prevent families from falling through the gaps. This is exemplified by programs such as the KEYS Network and the expansion of the Western Sydney Care Collective program to deliver integrated Value Based Urgent Care and Cardiology in Community pathways. This year we were also chosen to conduct the international Patient-Reported Indicator Survey (PaRIS) report on behalf of ACSQHC, working with the Organisation of Economic Co-operation and Development.

The Primary Care Leader’s Summit was an inflexion point in primary health care. The collective voice of over 200 health colleagues, peak bodies and diverse community members formed a clear roadmap for health system reform. Together with our partners, we have been mapping out and implementing programs that offer proactive, preventative, integrated care, and that offer innovative opportunities to our primary care workforce.

We are incredibly grateful to the 348 general practices, GP Leaders, community members, over 225 commissioned providers, and countless other partners we work with who serve our community. We are proud of all that we have achieved in 2021/22 and excited for the opportunities ahead.

We hope that 2022/23 continues to allow us to pave the way for healthier communities and a sustainable primary care workforce and system.