At WentWest, we are committed to driving positive change in primary care through Continuous Quality Improvement (CQI). By partnering with practices across Western Sydney, we aim to transform care delivery, ensuring better patient outcomes and sustainable practice operations.
CQI is a systematic, ongoing approach to improving processes and systems within primary care. It enables practices to enhance their capacity, deliver patient-centred care, and meet the evolving needs of their communities.
- Improve practice and patient health outcomes
- Enhance business sustainability and revenue
- Assist in meeting RACGP accreditation standards.
- Meet requirements for the Practice Incentive Program Quality Improvement (PIP QI)
Underpinning this work is the Quintuple Aim and the 10 Building Blocks of High Performing Primary Care, which provide a framework for measuring CQI activities and support your journey towards primary care transformation. Our Primary Care team will work closely with you to implement CQI cycles, allowing you to achieve the first four blocks of engaged leadership, data-driven improvement, patient registration and team-based care.
Quintuple Aim & 10 Building Blocks of High Performing Primary Care
We support practices in delivering person-centred care through programs like our Patient Centred Medical Home (PCMH) and MyMedicare. These initiatives strengthen connections between patients, their GPs, and care teams while emphasising accessibility, coordination, and quality.
Our Quality Improvement Framework integrates the Model for Improvement (MFI) and the Plan-Do-Study-Act (PDSA) cycle, offering a structured approach to continuous healthcare improvements.
The Model for Improvement, based on Edward Deming’s work, is a simple yet powerful tool for driving positive change. It focuses on three essential questions:
- Goal: What are we trying to accomplish?
- Measure(s): How will we know that a change is an improvement?
- Change Ideas: What changes can we make that will result in improvement?
These questions help define a clear and concise “plan” and facilitate accelerated change through iterative PDSA cycles. The PDSA cycle is implemented as follows:
- Plan: Identify improvement areas, set objectives, and define goals.
- Do: Implement changes on a small scale to test effectiveness.
- Study: Analyse data to assess the impact of changes.
- Act: Decide whether to adopt, adjust, or abandon the changes.
By combining the Model for Improvement and PDSA, healthcare providers can systematically drive change, enhance patient care, improve efficiency, and achieve better outcomes.
For more details, refer to the Guidance Document and Template.
Looking to meet your RACGP CPD requirements? WentWest offers quality improvement activities can help you earn hours in Reviewing Performance (RP) and Measuring Outcomes (MO) including:
- Educational Activities (EA): Access to our Education Calendar, recorded webinars, and resources.
- Reviewing Performance (RP): Analyse clinical data, reflect on outcomes, and engage in practice meetings.
- Measuring Outcomes (MO): Use PDSA cycles to implement and evaluate changes with your team.
The CQI Toolkits help primary care providers improve patient outcomes, streamline workflows, and support data-driven improvements. They simplify change, enhance financial sustainability, and offer CPD hours.
Access specific toolkits here:
- General Practice Nurse Support Toolkit – WentWest
- Chronic Conditions Management toolkit – WentWest
- Western Sydney Disease Prevention Toolkit
- Western Sydney Cardiology Toolkit
- Mental Health Toolkit – WentWest
- Western Sydney Dementia Handbook
- Winter Preparedness Toolkit – WentWest
- Childhood Immunisation Toolkit – WentWest
- Heart Health Check Toolkit – Heart Foundation
- Cancer Screening Toolkit – Cancer Institute NSW
- Chronic Kidney Disease – Kidney Health Australia
- Immunisation Toolkit for General Practices – NSW Health
- Health Ageing Toolkit– access via WentWest CQI form
If you’d like tailored guidance, simply complete the Expression of Interest form to receive one-on-one support and get started.
Collaborate with WentWest to engage your team in Continuous Quality Improvement (CQI) and transform your practice for better patient care.
How We Can Support You:
- Tailored Plans: Work with our Primary Care team to create and implement custom Practice QI plans using Plan-Do-Study-Act (PDSA) cycles.
- Analyse Data: Upskill your team to use Pen CS suite and other tools to gain valuable insights from patient data.
- Toolkits: The CQI Toolkits designed to simplify change into manageable Quality Improvement (QI) activities that enhance processes and systems. Sign up now to unlock these valuable tools!
- Collaborate and Track Progress: Foster teamwork by setting shared goals, holding practice meetings, reviewing activities, tracking outcomes, celebrating successes, and using data to benchmark progress and identify opportunities for growth.