As a member of our Western Sydney Primary Health Network stakeholder community, we’d like to keep you updated with our recent operational changes in response to the current COVID-19 situation.

During the last two weeks, we have been preparing our business operations to move towards a working remotely environment for staff. Due to developments with COVID-19 and recent Government announcements regarding social distancing and reducing unnecessary travel to/from work, WentWest closed its office on Wednesday 25 March. Where possible, staff have moved to a working remotely model.

Our staff are well equipped to provide ongoing, practical support to you, our general practices, service providers, partners and wider stakeholder community. Our newly implemented remote processes have been designed to ensure business continuity during this rapidly changing time.

All stakeholder and internal meetings as well as our health professional educational training sessions have been rescheduled as online meetings and webinars to eliminate face-to-face attendance for staff and stakeholders.


Whilst most of our operational requirements can be amended to an online mode, we appreciate that not all our support can be provided this way, especially when it comes to our 350 general practices in Western Sydney. Our Senior Management Team have worked closely with our Practice Development Team to ensure they can continue to support general practices in the region, particularly in relation to the Government’s mask distribution process,  supporting practices in their COVID-19 response and implementing the telehealth model of care in the immediate term.

Specific details on how we will continue to provide this support will be supplied in our General Practice Update – 27 March 2020. If you are working in a general practice and would like to receive our daily General Practice Update, please complete our online subscription form so we can add you to the list.


Health Care Providers, we encourage you to visit HealthPathways, your single source of truth for COVID-19. Working with the NSW HealthPathways community we have a suite of COVID-19 pathways including Clinical, Referral, and Resource Pathways available. The following pathways are now live on Western Sydney Health Pathways:

To help provide you with the latest information regarding COVID-19, we have a dedicated Novel Coronavirus webpage which we update daily. This webpage includes the latest health advice, resources and updates from national and state health authorities and organisations. Please check it regularly to stay up to date. We are also sending regular, specific updates to our stakeholder community via our newsletters and social media channels, which can be found on our website,


During this new way of operating, you can still contact our team via our existing phone numbers and email address. These have been provided below for your reference.

Reception: 8811 7100
Helpdesk: 8811 7117 or

The latest information about us, our programs and priorities, webinars, news and resources can be found on our website,

Our Senior Management Team are meeting (virtually) on a weekly basis as they monitor COVID-19 developments and ensure business continuity is being met to our usual standards. Staff are in regular contact with each other utilising our internal communication channels and new processes. We will be conducting regular staff meetings, keeping staff updated and connected to the organisation as we move into our new working arrangements.

We thank you for your continued support during this transition and would like to assure you that we are working towards maintaining our support to general practices, service providers, partners and our wider stakeholder community.